Terms and Conditions

1. INFORMATION PRIOR TO THE CONTRACT

These Terms and Conditions establish the conditions of purchase of the products published in the same and the rules governing the use of this website (www.bryanstepwise.com). Please read these Terms and Conditions, the Legal Terms, the Cookies Policy, and the Privacy Policy (together, the legal terms and conditions of use) carefully before using this website. By using this website or placing an order through it, you agree to be bound by the legal terms and conditions, so if you do not agree with our terms, please do not use this page.

If you have any questions regarding the legal conditions you can contact us through our contact channels.

The sale of articles through this website is made under the name BRYAN STEPWISE by the mercantile BRYAN FOOTWEAR, S.L. with CIF B54806732 and registered office in C/ Fábrica de la Luz, 10, Polígono Industrial Tres Hermanas II, 03680 Aspe (Alicante) SPAIN, with telephone number 966 65 55 63, fax number 966 65 55 64 and e-mail info@bryansteppwise.com. It is duly registered in the Commercial Registry of Alicante at Volume 3799, Folio 140, Sheet A-141425, Inscription 1ª.

These Terms and Conditions regulate the distance selling relationship between BRYAN FOOTWEAR, S.L. and the user or customer, in accordance with the provisions contained in Law 7/1998, on 13 April, on general conditions of employment, Law 3/2014 of 27 March amending the consolidated text of the General Law for the Defence of Consumers and Users, Law 34/2002 of 11 July, of Information Society Services and Electronic Commerce, and other legal provisions in force at the time of formalization of the sale.

The purpose of this website is to advertise and offer the sale of fashion and footwear. As a user and customer you expressly declare to know, understand and accept these Terms and Conditions. He also declares that he is of legal age and has legal capacity and sufficient capacity to formalize the legal business. If not, please do not contract the products and services offered on the website.

To purchase our products, you must go to the corresponding section of our online shop. The contents of this website are in Spanish. The contract can only be formalized in this language. The duration of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal. The customer will receive an invoice or copy of the order when receiving the product at the delivery address provided.

BRYAN FOOTWEAR, S.L. reserves the right to make any modifications it deems appropriate to these Terms and Conditions. Such modifications may be made in any form permissible in law and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones. BRYAN FOOTWEAR, S.L. reserves the right to apply Special Terms and Conditions in preference to these General Terms and Conditions when it deems appropriate, by announcing them in a timely and timely manner.

2. INFORMATION PRIOR TO THE CONTRACT

The products offered in our online shop incorporate a photograph and the essential characteristics of it, according to the information obtained from the manufacturer himself. The color of the product, observable in the photograph is not binding. In the characteristics the same is identified. All products indicate the selling price in euros (€) and include Value Added Tax (VAT). If any other tax were applicable, this would be indicated. In the case of a product on offer, the offer price and the validity of the offer shall always be indicated together with its essential characteristics.

In compliance with current regulations, BRYAN FOOTWEAR, S.L. offers information on all items for sale, their characteristics and prices.However, BRYAN FOOTWEAR, S.L. reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the website. In this way, the products offered at any time by the website will be governed by the General Terms and Conditions of Contract in force in each case.The company shall also have the right to cease to offer, without prior notice and at any time, access to the products mentioned.

The availability of the products offered by BRYAN FOOTWEAR, S.L. may vary depending on customer demand. Although the seller regularly updates the stock, the product requested by the customer could be exhausted at that time.

2.1. Products in special periods

In special periods such as discounts, promotions or specific actions, shipping times can be increased, although we will work hard to prevent this from happening.All products purchased with a discount on their original price will be subject to a special exchange and refund policy.Products with a discount on their original price are all those products purchased with discount codes or with a discount on their original price.

3. HOW TO PLACE AN ORDER

3.1. Request for purchase

To place an order, you must follow the online purchase procedure. Once the purchase process has been completed, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the email, check the Spam Tray. If you do not receive a confirmation within 24 hours of completion of your order, please contact BRYAN FOOTWEAR, S.L. via info@bryanstepwise.com. We will also inform you by email that the product is being shipped (the "Shipping Confirmation").

3.2. Delivery of the order

Once the Shipping Confirmation has been sent, the product will be delivered to the address indicated by the user when placing the order. The shipping time depends on the country of delivery and account since the package leaves the warehouse of BRYAN FOOTWEAR, S.L.
You can check our delivery times here.

BRYAN FOOTWEAR, S.L. assumes no responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or where delivery cannot be effected for reasons beyond the control of the shipping company, such as the absence of the user or the withholding of the product from customs.

The receiver must take into account the provisions of the country of destination for the import of the requested items, since BRYAN FOOTWEAR, S.L. has no responsibility for them. Nor are the effects of strikes, conflicts of war or other circumstances beyond the seller’s control attributable to the seller.

3.3 Forms of payment

The customer can pay the amount of his order by choosing any of the following methods of payment. During the purchase process you must indicate your choice:

a) CREDIT or DEBIT CARD VISA, VISA or MASTERCARD

All transactions involving the transmission of personal or banking data are performed using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information transmitted to us travels encrypted through the network. Your credit card details are also entered directly on the bank’s website at the TPV (Bank’s Point of Sale Terminal) and are not entered or registered on any server of BRYAN FOOTWEAR, S.L.

The banking data entry step is done on the REDSYS platform, secure trading.When paying with VISA or MASTERCARD you will always be asked for the following details: card number, expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. This form of payment is valid only on the website.

4. RIGHT OF WITHDRAWAL: RETURNS, EXCHANGES AND COMPLAINTS

4.1. Conditions of return

The customer and user has the right of withdrawal within 14 calendar days from the date of receipt of the order. For the return of the order the product must be in perfect condition (unused) and keep its original packaging.

a) Steps for the return of the order

To apply for a refund:

1._ Send an email to: soporte@bryanstepwise.com indicating in the subject: RETURN and the reference number of your order.
2._ Our Customer Service team will contact you to arrange the return and inform you of the entire procedure.
3._ Please, before making a return, we recommend that you consult our shipping policy, changes and returns here.

b) Return of the order

In any case, the returned products must be in perfect condition, unused and in their original packaging. In order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check his condition. At the time when we verify that the returned item and possible components, accessories, promotional gifts and documentation are complete and in perfect condition, We will refund the entire amount of your order. In the event that the product does not comply with the above conditions, the refund may be refused and the final amount paid for the product or the amount paid as refund shall not be refunded.

c) Costs of return

You can check our shipping, changes and returns policy here.

d) Help

If you need help with your return, write us an email at soporte@bryanstepwise.com and ask us any questions you have about returning your order. Please, it is very important that you indicate in the email subject RETURN and Order Number.

4.2. Conditions of exchange

The customer and user may change the product received for another size greater or smaller within 14 calendar days from the date of receipt of the order. However, to purchase another model or color you must return the item and make a new purchase. For the change or return of the order the product must be in perfect condition (unused) and keep its original packaging.

The first change of size is free. The free exchange service only includes the first request to change the size of the purchased product.From the second change request (including this one), it will be necessary to pay the change costs in order to complete the change request.

a) Steps towards exchange

Remember that you can only request a change of size for the same product you purchased. To change the model or color it is necessary to make a return of the item and a new purchase.

To request a change of size, necesitas estar registrada en nuestra página web.

1._ Send an email to: soporte@bryanstepwise.com indicating in the subject: EXCHANCE and the reference number of your order.
2._ Our Customer Service team will contact you to arrange the exchange and inform you of the entire procedure.
3._ Please, before making a return, we recommend that you consult our shipping policy, exchanges and returns here.

b) Exchange of order

In any case, the products to be changed must be in perfect condition, unused and in their original packaging. In order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check his condition. At the time when we check that both the article and the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we shall change the size and send it to the address specified by the consignee. In the event that the product does not meet the above conditions, the change may be rejected and the final amount paid for the product and the amount paid in exchange costs shall not be reimbursed.

c) Costs of exchanges

You can check our shipping, changes and returns policy here.

d) Help