CHANGES

Peninsula (Spain and Portugal) and Balearic Islands:

You have a free exchange to ensure that your size is correct.

The exchange must be requested within 14 calendar days* of receipt of the order. The item must be in perfect condition and in its original packaging.

To request an exchange of size or model, click here.

*In special periods (sales, promotions, pre-orders and/or specific actions), the time periods for exchanges and returns may be increased.



Canary Islands

The exchange must be requested within 14 calendar days* of receipt of the order. The item must be in perfect condition and in its original packaging.

The customer will be responsible for the management and cost of shipping and customs. Once we receive the return, we will proceed to ship the new product free of charge (not including customs charges**).

To request an exchange of size or model, click here.

*In special periods (sales, promotions, pre-orders and/or specific actions), the time periods for exchanges and returns may be increased.

**The customer will be responsible for customs charges on exchanges from the Canary Islands. Otherwise, we will not accept the charges and will proceed to cancel the receipt of the exchange.



Europe

The exchange must be requested within 14 calendar days* of receipt of the order. The item must be in perfect condition and in its original packaging.

You have two exchange options. You can either send us the wrong size on your own or select our collection service. Once we receive the package, we will confirm receipt via email and send the new size free of charge.

To request an exchange of size or model, click here.

* During special periods (Christmas, promotions and/or specific actions), the time periods for exchanges and returns may be increased.



United Kingdom

Exchanges must be requested within 14 calendar days* of receipt of order. The item must be in perfect condition and in its original packaging.

The customer will be responsible for the cost of shipping and customs clearance.Once we receive the return, we will proceed to ship the new product free of charge (not including customs charges**).
To request an exchange of size or model, click here.

*In special periods (sales, promotions, pre-orders and/or specific actions), the time periods for exchanges and returns may be increased.

**The customer will be responsible for customs charges on UK exchanges. Otherwise, we will not accept the charges and will proceed to cancel the receipt of the exchange.


RETURNS
Peninsula (Spain and Portugal) and Balearic Islands:

If you want to return an item, click here.

The return period for these products will be 14 calendar days* from the date of receipt of the order. In order to be refunded, the product must be in perfect condition (unused) and in its original packaging.

*In special periods (Christmas, promotions and/or specific actions), the time limits for exchanges and returns may be increased.

The return options are as follows:

- Refund in the same payment method*. We will proceed to collect your order and make a refund.
Returns have a cost of €4.90 on the peninsula in pick up or €5.90 at home. In the Balearic Islands it has a cost of 7 € in pick up or 8 € at home. These costs will be deducted from the total amount of the product once the return has been made as collection and return costs**.

*The refund will be credited to the payment method used for the purchase and will be made within a maximum of 14 calendar days.

The time it takes for the refund to be made will also depend on the bank, not Bryan Stepwise. During sales, Black Friday, and discount periods, it is possible that collections may be delayed during certain high volume periods.

**The refund will be made on the total price of the product, excluding the shipping costs of your order.

- Gift card. We will collect your order free of charge and send you a digital voucher with the full refund of your order so that you can use it on the website within 1 year. You will save the return costs and you will be able to make another purchase at a later date. Once the card has been created it cannot be cancelled, it must be used.


Canary Islands

If you want to return an item, click here.

The return period for these products will be 14 calendar days* from the date of receipt of the order. In order to be refunded, the product must be in perfect condition (unused) and in its original packaging.

*In special periods (Christmas, promotions and/or specific actions), the time limits for exchanges and returns may be increased.

The return options are as follows:

- Refund in the same payment method*. The shipping of the product is at the customer's expense, as well as customs costs. Once we receive the package, we will proceed to the full refund of the order*.
*The refund will be credited to the payment method used for the purchase and will be made within a maximum of 14 calendar days.

On the other hand, the time it takes for the refund to be made will also depend on the bank, not Bryan Stepwise. During sales, Black Friday, and discount periods, it is possible that collections may be delayed during certain high volume periods.

**The refund will be made on the total price of the product, excluding the shipping costs of your order.

- Gift card. The shipping of the product is at the customer's expense, as well as customs costs. Once we receive the package, we will send you a digital voucher with the full refund of your order so that you can use it on the web within 1 year. Once the card has been created it cannot be cancelled, it must be used.

**The customer will be responsible for customs charges on returns from the Canary Islands. Otherwise, we will not accept the charges and will proceed to cancel the receipt of the change.

Europe

If you want to return an item, click here.

The return period for these products is 14 calendar days* from the date of receipt of the order. In order to be refunded, the product must be in perfect condition (unused) and in its original packaging.

*In special periods (Christmas, promotions and/or specific actions), the time limits for exchanges and returns may be increased.

There are two shipping options:

- By our transport service. We will proceed to collect your order and make a refund. The cost of collection varies depending on the country. Check the associated cost on our returns portal.

- Do it yourself. Choose the carrier you want and send it to the address that we will indicate in our returns portal. In this option, Bryan will not charge you any handling or return costs.

The return options are as follows:

- Refund in the same payment method*. Once we receive your order, we will proceed to make the refund. If you have selected our transport service, we will deduct the associated costs. If you have chosen the ‘do it yourself’ option, we will refund the full amount of the item, except for the initial shipping costs, if any.

*The refund will be credited to the payment method used for the purchase and will be made within a maximum of 14 calendar days.

On the other hand, the time it takes for the refund to be made will also depend on the bank, not Bryan Stepwise. During sales, Black Friday, and discount periods, it is possible that collections may be delayed during certain high volume periods.

**The refund will be made on the total price of the product, excluding the shipping costs of your order.

- Gift card. Once we receive your order we will send you a digital voucher with the full refund of the product plus an extra 10% off so that you can use it on the web within 1 year. Once the card has been created it cannot be cancelled, it must be used.

United Kingdom

If you want to return an item, click here.

The return period for these products is 14 calendar days* from the date of receipt of the order. In order to be refunded, the product must be in perfect condition (unused) and in its original packaging.

*In special periods (Christmas, promotions and/or specific actions), the time limits for exchanges and returns may be increased.

The return options are as follows:

- Refund in the same payment method*. The shipping of the product is at the customer's expense, as well as customs costs. Once we receive the package, we will proceed to the full refund of the order*.
*The refund will be credited to the payment method used for the purchase and will be made within a maximum of 14 calendar days.

On the other hand, the time it takes for the refund to be made will also depend on the bank, not Bryan Stepwise. During sales, Black Friday, and discount periods, it is possible that collections may be delayed during certain high volume periods.

**The refund will be made on the total price of the product, excluding the shipping costs of your order.

- Gift card. The shipping of the product is at the customer's expense, as well as customs costs. Once we receive the package, we will send you a digital voucher with the full refund of your order so that you can use it on the web within 1 year. Once the card has been created it cannot be cancelled, it must be used.


**The customer will be responsible for customs charges on returns in the UK. Otherwise, we will not accept the charges and will proceed to cancel the receipt of the exchange.

Exceptions

SAMPLE MARKET

Returns and exchanges are not accepted.
As this is a sustainable action and with very limited units, we cannot accept returns and exchanges as otherwise it would not be sustainable and we would not be able to carry out this project. A sustainable action in which we put on sale with a super reduced price sample shoes, test or balances with tare etc...
**Shipments are subject to the promotion that is active at that time on the web.

HELP
Write to us at hola@bryanstepwise.com and ask us any questions you may have about exchanging or returning your order.

We will attend all requests and doubts about exchanges and returns only through this email.

We remind you that our customer service hours are:

Monday to Friday from 09:00h to 14:00h.