Knit offwhite top - Noa

Changes
Spain (Peninsula)
If necessary, can I change the size?
Of course!
The first size change is free (only in Peninsula)

Europe

For international orders, please send the package with any courier service at your cost to our facilities:

Bryan Footwear, S.L

C/ Amilcar Barca, 22

03204, Elche (Alicante) – SPAIN

Phone: +34 865 805 097

Mail: soporte@bryanstepwise.com

Once we receive the package, we will notify you via email and send you the new size for free.

What is the maximum period to request a change?
We have extended the period to 14 days to make your change. Please, request your change BEFORE 14 calendar days have elapsed from the receipt of your order. The item must be in perfect condition and unworn, just as you received it.

Does it cost to make a change?
The first size change is totally free only in Spain (within the Peninsula).

What are the steps to take?
To request a change, you just have to write an email to: soporte@bryanstepwise.com and we ourselves will take care of processing it directly with you.

Once the change is approved, you will receive a confirmation email and we will request the collection.

The collection period is usually 24/48 hours after the change is accepted. (Always during business hours and weekdays).

Once your order arrives at our facilities and we check its status, we will proceed to send you your new shoes.

Is there a contact email to ask questions / incidents about my change?
Of course! Write to us at soporte@bryanstepwise.com and ask us all the questions you have about the delivery of your order. It is very important that the subject of the email is: CHANGE and the order reference.

We will attend to all requests and doubts about shipments, changes and returns only through this email.

We remind you that our customer service hours are:

Monday to Thursday: from 09:00 to 18:00
Friday: from 09:00 to 15:00

For more information about our Returns and Exchange Policy, click here.



Special periods

In special periods (sales, promotions, pre-order and / or specific actions), shipping and delivery times may be increased.



Returns

Spain (Peninsula and Balearic Islands)
What is the maximum period to request a refund?
We have extended the period to 14 days to make your change. Please request a refund BEFORE 14 calendar days have elapsed from the receipt of your order. The item must be in perfect condition and unworn, just as you received it.

Does it cost to make a return?
After making a return of the order, we will make the deposit of the total of the product discounting the expenses as "Return costs".

The refund will be entered into the payment method used in the purchase.
The time it takes to make the refund will depend on the bank, not bryanstepwise.com

Europe

For more information about our Returns and Exchange Policy, click here.

What are the steps to take?
To request a return, you just have to write an email to: support@bryanstepwise.com and we will handle it directly with you.

Once the return is approved, you will receive a confirmation email and we will request the collection.

The collection period is usually 24/48 hours after the change is accepted. (Always during business hours and weekdays).

Once your order arrives at our facilities and we check its status, we will proceed to refund the amount.

Is there a contact email to ask questions / incidents about my return?
Of course! Write to us at soporte@bryanstepwise.com and ask us all the questions you have about the delivery of your order. The subject of the email is very important: RETURN and the order reference.

We will attend to all requests and doubts about shipments, changes and returns only through this email.

We remind you that our customer service hours are:

Monday to Thursday: from 09:00 to 18:00
Friday: from 09:00 to 15:00


Special periods
In special periods (sales, promotions, pre-order and / or specific actions), shipping and delivery times may be increased.



Cancellations
Cancellations will only be accepted one hour after placing the order.
Otherwise, cancellation of the same will not be accepted.

If once you receive your shoes you are not convinced, you can make the return of them or a change of size if that is what you need.

Exceptions in Outlet area
If your order is from our Special Prices / Outlet area, you can make the free size change if we have enough stock.

In the opposite case (if we do not have stock in the requested size), you can proceed to the possibility of return. Once we receive the product, we will refund the purchase amount minus 6,90 euros of shipping and handling costs in Spain.

In the rest of the countries, the return shipment will be borne by the customer.

Outlet shoes are treated in an exceptional way, therefore their conditions differ from the rest of the categories.