Clay sweater - Rose
Did you know you can pay for it in parts?Get to know the instalments and formalize the management with Pagantis in a safe way at the end of your purchase.
The Rose sweater is the perfect mid-season sweater in chunky knit, but it is also light and fresh. Its lateral openings, result in an asymmetry that turn this knitted sweater into a special piece.
Rose is the ideal sweater.
- Tricot blend sweater
- Ribbed finish
- 3/4 sleeves
- Front yoke with ruche
- Fit loose. Wide and loose. One size.
Clara is 170 cm. Wearing Universal Size
We remind you that the garments from our clothing collection will be sent once the spanish state of alarm is over. Buy them now and we’ll send them to you when all this situation about COVID-19 passes.
Free 24/48h shipping in orders + 100€
Your order will be prepared and shipped in 24/48 hours. Select the shipping method you prefer (Standard or Express) to receive your shoes in the period that best suits your needs.
size changes
Aren't your shoe? Don't worry, send us the pair that's not for you and we will send you your size.
60 days return
If you don't like your pair of shoes, you have 60 days to return them.
100% Made in Spain
If you like to support domestic commerce, Bryan Stepwise is your brand.
Changes
Spain (Peninsula)
If necessary, can I change the size?
Of course!
Exchanges are free in Spain
What is the maximum term to request a change?
Please request collection BEFORE 14 calendar days have elapsed from the receipt of your order. The item must be in perfect condition and unworn, just as you received it.
Is there a cost to make a change?
Exchanges are totally free (Only Spain).
What are the steps to take?
To request a change, just write an email to: soporte@bryanstepwise.com and we will take care of processing it directly with you.
Once your order arrives at our facilities and we check its condition, we will proceed to send you your new shoes.
Is there a contact email to be able to consult doubts / incidents about my change?
We remind you that our customer service hours are:
Monday to Thursday: from 09:00 to 18:00
Friday: from 09:00 to 15:00
For more information about our Returns and Exchange Policy, click here.
Special periods
In special periods (sales, promotions, pre-order and / or specific actions), delivery times may be increased.
Returns
Spain (Peninsula and Balearic Islands)
What is the maximum term to request a return?
Please request a refund BEFORE 14 calendar days have elapsed from the receipt of your order. The item must be in perfect condition and unworn, just as you received it.
Is there a cost to make a return?
After making a return of the order, we will refund the price of the total product discounting the expenses for "Return costs".
For more information about our Return and Exchange Policy, click here.
What are the steps to take?
To request a return, you just have to write an email to: soporte@bryanstepwise.com and we will take care of processing it directly with you.
Once the return is approved, you'll receive a confirmation email and we will request the collection.
The collection period is usually about 24/48 hours from when the change is accepted. (Always during business hours and working days).
Once your order arrives at our facilities and we check its condition, we will proceed to refund the amount.
EUROPE
Changes and returns outside of Spain will be borne by the customer.
How can I check the status of my order?
You can check the status of your order by writing to support@bryanstepwise.com
Our team will inform you of its status and will answer all your questions.
Is there a contact email for questions / issues about my return?
Of course! Write to us at support@bryanstepwise.com and ask us all those questions you have about the shipment of your order.
The subject of the email is very important: RETURN and the order reference.
Special periods
In special periods (sales, promotions, specific actions, etc.), shipping times may be increased.
Cancellations
Cancellations will only be accepted one hour after placing the order.
Otherwise, cancellation of the same will not be accepted.
If once you receive your shoes you are not convinced, you can make the return of them or a change of size if that is what you need.
Exceptions in Outlet area
If your order is from our outlet area, you will be able to change the size if we have enough stock, otherwise we will proceed to refund the amount, except for expenses related to "Shipping costs".
The expenses for "Shipping" are:
- For Peninsula: € 7.00 (VAT included)
- For Balearic Islands: € 9.00 (VAT included)
Products that belong to the "Outlet" category will NOT be subject to return in any case.
