You can check the shipping times to your country here
If your order takes longer than estimated, please contact us at soporte@bryanstepwise.com
Once an order has been delivered to the correct address, Bryan Stepwise is not responsible for the stolen or lost packages.
Shipping costs are specified during the purchase process. You can check the shipping details here
Exchanges and Returns
You can find the answer to these questions in our link of shipments, exchanges and returns: Here
As soon as your package arrives at our facilities, we will begin the process to make the change of size.
After approving the refund, and verifying that the item is in perfect condition, the amount will be refunded within a maximum period of 14 days. Refund costs will be deducted if applicable.
Remember that the credit card subscription depends on your bank, and it usually takes several days to arrive.
Products belonging to the "Outlet" category are NOT eligible for return, but they may be eligible for a size change. In the case that the desired size is not available, we will refund the money.
Items
The "Pre-order" functionality is an advance order on models that are in high demand. It is activated when an item is in the manufacturing process. This way, you can buy it so you don’t run out of your size.
Act as a backup to secure your order.
We advise of estimated delivery times in the product description.
We will only replace the articles in whose description appears the phrase "coming soon" or "Pre-order" appears. If not, we regret to inform you that there is no replenishment planned.
We always advise you to select the size you usually wear.
However, you can consult our size guide on the item card.
It is a generic guide, but if the model you are interested in has some particularity, we will indicate it in the description of this.
If you receive your article and consider it defective, please send us an email to soporte@bryanstepwise.com with your data and images of the possible defective product. We’ll give you a solution to the problem as soon as possible.
Check out process
If you have not processed the order, enter in the shopping cart and there you can remove or modify the size of the product in question. If you have processed your order, send an email to soporte@bryanstepwise.com or call our Customer Service phone (+34 865 805 097) and we will get to work to resolve the issue.
Try ordering from another browser or device or through an incognito window. It is also advisable to delete the search history and/or refresh the page. If you still have problems, please email us at soporte@bryanstepwise.com or call our Customer Service (+34 865 805 097) and we will be happy to help you.
Please first check that the payment has been made correctly, and if so don’t worry, send us an email to soporte@bryanstepwise.com with all your details and we will confirm as soon as we can what the status of your order is.
Payments
- PayPal
- Credit card
- Debit card
- Google Pay
It could be for these reasons:
- Your card is expired. - You have reached the limit of your card. - That any data you have filled out is incorrect. - That the card has not activated the secure trade.
You can contact us by writing to soporte@bryanstepwise.com or by calling (+34) 865 805 097 and we will try to help you solve it.
