Extraordinary shipping measures by COVID-19
The safety and well-being of everyone is Bryan Stepwise's priority.
- High risk areas.
There are places that have special measures, so home delivery is not allowed. If this is the case with your address, we will inform you of it. And we will make the shipment once it is solved.
- Cash on delivery
To avoid direct contact and currency exchange, payment orders can only be made by card or Paypal. In this way we ensure the protection of the courier and the customer.
- Returns & Exchanges.
We extend the term of exchanges and returns to 60 days from the time you receive your order. We know that many of you want to reserve your shoe now and receive it when all this is solved. In addition, given the circumstances you will receive your orders late, so we see it necessary to extend the service and try to provide you with all the facilities and advantages that are in our hands.
All delivery men will follow rigorous hygiene and safety measures. You can also indicate if you want the order to be delivered to the door after ringing the bell to notify the collection.
Taking extreme precautions is essential at this time.
Support and solidarity is a key
We want to thank again the whole team for the professionalism of these days and you for being there and supporting us. Together we will move forward and we will overcome this situation.
We always tell you everything with total transparency and this time, we didn't want to stop doing it.
Bryan is a company that manufactures and works everything in Spain and, given the situation in which we find ourselves, we have paralyzed all processes. As you already know, we only keep the online store active, through which you can continue buying our products, helping us to continue forward in this turbulent time, betting on a future that is undoubtedly promising.
Each order is a great help to us.
We will continue to provide more information and communicate our decisions as events unfold. We do not know what can happen and that is why it is important to be dynamic and adapt to the times.
We will come out stronger and more united than ever
We will soon go for a walk, go to our favorite places and explore our world without fear. So it is very important to follow the directions and take care of each other. Solidarity and cooperation will be our greatest allies and we will realize all that we are capable of as a community.